CV Profile No.58525

Experience in the following industries :

• Distribution, selling, wholesale
• Health, pharmacy, hospitals, medical equipment
• Hotel business, catering
• IT, software engineering, Internet
• Marketing, communication, media

Professional experience

• IT Support Technician (Part-Time)
• Econet Wireless Zimbabwe-Omnicontact & Customer Care
• Since 07.2023
• ●Resolved hardware and software issues in a timely and efficient manner. ●Worked on a team to troubleshoot and resolve complex technical problems. ●Installed and configured new hardware and software. ●Maintained and updated the company's IT infrastructure. ●Stayed up-to-date on the latest IT trends and technologies. ●Resolved 95% of issues within 24 hours.

• Freelance Software Developer
• Econet Wireless Zimbabwe-Omnicontact & Customer Care
• 12.2022 - 05.2023
• ●Developed and implemented a new payroll system for Omnicontact, which resulted in a 20% reduction in payroll processing time. ●Modified the smartHR employee self-service system, To allow users to view their respective details and access their previous Payroll records. ●Presented the payroll system to the board of directors and received positive feedback.

• IT Officer
• Online Security
• 02.2022 - 02.2023
• ●Designed and installed a new office network infrastructure powered by a Fibre Optic ISP, resulting in a 3000% increase in internet speeds compared to the previous ADSL connection. ●I provided critical support to the marketing department by leveraging my skills in graphic design to create modern and visually appealing company documents. This included designing eye-catching flyers, informative company profiles, and detailed brochures that effectively showcased the organization's products and services. As a result of my contributions, the company's marketing materials were elevated to a new level, helping to attract new customers and generate increased revenue

• Volunteer IT Consultant
• Ethelart Connect P/L
• Since 05.2019
• I have extensive experience in designing, modeling, and implementing cutting-edge IT technologies to enhance organizational efficiency and productivity. One of my major achievements was successfully leading an initiative to modernize our IT infrastructure and make the organization fully remote-enabled. This enabled the organization to continue operating smoothly during the pandemic and ensured its survival during a challenging time. My expertise in implementing the latest IT technologies allowed us to maintain seamless communication and collaboration among team members, resulting in increased productivity and reduced downtime

• IT Intern
• Zimbabwe Investment Authority
• 08.2018 - 08.2019
• I played a key role in the full revamp of my organization's website by utilizing my skills in HTML, CSS, and JavaScript. This effort resulted in a significant 16% increase in website traffic. It was a great accomplishment to be a part of and I am proud to have contributed to the success of the project. ●I was actively involved in the installation and configuration of new routers, which proved to be a game-changer for our organization. As a result of this effort, we experienced a considerable 300% increase in internet speeds. Being a part of this project was a great learning experience and I am grateful to have contributed to the success of the team..