CV Profile No.93072

Experience in the following industries :

• Call centers, hotlines
• Event, receptionist
• Hotel business, catering
• Secretarial work
• Tourism, leisure activities

Professional experience

• Travel Consultant
• Travelmart
• 01.2018 - 12.2018
• As a Travel Consultant at Travelmart, I specialized in creating personalized travel itineraries tailored to individual client preferences and budgets. I managed bookings for accommodations, flights, and other travel services while providing expert advice on travel-related matters such as visas and insurance. I kept up with the latest travel trends and destination information to ensure clients had an exceptional experience. In addition, I actively promoted additional services to maximize revenue while maintaining a strong focus on client satisfaction and consistently meeting sales targets.

• Operations Executive
• STAXO
• 01.2022 - 02.2023
• As an Operations Executive, I played a key role in recruiting commission-only sales agents, assessing their skills, and delegating tasks to maximize their potential. I managed the training and onboarding of new agents, ensuring they were well-prepared for success. My focus was on enhancing sales performance by identifying areas for improvement and implementing targeted strategies. I collaborated closely with upper management to set strategic goals for the sales team, aligning efforts with company objectives. Additionally, I utilized various CRM systems to streamline operations and increase overall efficiency.

• Operations Executive
• Cooling Systems
• Since 09.2019
• As an Operations Executive at Cooling Systems since September 2019, I have focused on building strong relationships with customers and suppliers, ensuring smooth collaboration and communication. I assess employee skills to delegate tasks effectively, leading to a more productive and cohesive team. One of my key responsibilities is managing the onboarding process for new hires, ensuring they integrate seamlessly into the company and are set up for success. I continuously look for ways to enhance sales, management, and operational efficiency, implementing targeted improvements that drive growth and streamline processes. I take pride in providing guidance and support to my team, helping them reach their full potential and contributing to the overall success of the company. My approach ensures that both the team and the business run smoothly, with a strong focus on optimizing performance and delivering results.