Contact this profile for a recruitment
- Last name : ********
- First name : ********
- Phone : +26***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- Health and social professions
Professional experience
Experience in the following industries :
- Social, public and human services
Professional experience
- Customer Service Representative
- Hammer and Tongues
- 02.2022 - 04.2024
- • Reduced customer issues by 23% via proactive outreach and effective problem-solving techniques • Achieved a customer satisfaction score of 95%, exceeding department average by 10% • Utilizing knowledge base and troubleshooting skills to resolve technical issues • Integrated CRM software to track and resolve tickets, saving 15% in resolution time • Answering customer inquiries via phone, email, chat, or in-person • Developed a best practice guide, leading to a 30% decrease in onboarding time for new hires • Competed more than 250 customer interactions per week with a resolution rate exceeding 90%
Skills
Good communication skills
Good problem solving skills
Team player
Education
Education level : Bachelor
- Women’s University in Africa
- 09.2019 - 11.2022
Bachelor of Science Honors Degree in Social Work
Key Skills
- Customer Management
- Social Work
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Harare - International
- Place of residence : Harare
- Accepted employment type : Permanent contract - Fixed-term contract
- Last updated : 21.10.2024
- Total views CV : 11
Other profiles that may interest you
Profile n°00098915
- Work experience: 2 to 5 years
- Industries: Call centers, hotlinesFood-processing industryResearch and developmentSocial, public and human services
- Education: Bachelor
-
- Midlands State University
- 03.2015 - 12.2018
Bachelor degree
- Languages: English (fluent)
- Skills:
A goal-driven individual with a varied skill set and high adaptability who comes with considerable experience in different leadership roles. Specialising in project management...