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CV Profile No.26350

Profile updated on 02.11.2019

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Profile details

Job category searched

  • IT, new technologies
  • Marketing, communication
  • Sales

Professional experience

Experience in the following industries :

  • Banking, insurance, finance
  • Industry, production, manufacturing and other
  • Marketing, communication, media
  • Services other
  • Telecom

Professional experience

  • Business Desk Analyst
  • Multichoice Zimbabwe
  • Since 07.2017
  • • Managing in-country analysis of system issues and providing support processes and techniques to system users in all customer touch points • Creating a positive customer support experience through deep system and problem understanding, ensuring timely resolution or escalation and communicating on progress • Evaluating business system processes and uncovering areas for improvement • Overseeing a cross functional team of system super users • Compiling daily and monthly business systems reports
  • Customer Services Representative
  • Multichoice Zimbabwe
  • 08.2011 - 06.2017
  • • Handling customer enquiries, queries, complaints, offering technical advice and product support

Skills

Marketing planning, Project planning, Reputation management, Stakeholder management , Business intelligence

Education

Education level : Technical school

    Marketing Management

  • Chartered Institute of Marketing
  • 01.2012 - 09.2016

Key Skills

  • Marketing
  • Marketing Management
  • Marketing Planning

Languages

    • English
    • Fluent

More information

  • Availability : in 3 months
  • Geographical flexibility : Bulawayo - Harare - Manicaland - Mashonaland Central - Mashonaland East - Mashonaland West - Masvingo - Matabeleland North - Matabeleland South - Midlands - International
  • Place of residence : Harare
  • Accepted employment type : Permanent contract
  • Last updated : 02.11.2019
  • Total views CV : 224

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