Contact this profile for a recruitment
- Last name : ********
- First name : ********
- Phone : +26***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
-
Attached CV :
Profile details
Job category searched
- Health and social professions
- Marketing, communication
- Sales
- Secretarial work, assistantship
Professional experience
Experience in the following industries :
- Call centers, hotlines
- Pharmaceutical industry
- Secretarial work
- Telecom
Professional experience
- Doctors PA
- Nda surgery
- 01.2015 - 12.2015
- Assisting in developing treatment plans, including prescribing medications, ordering diagnostic tests, and providing patient education on treatment regimens .Providing guidance and education to patients about their conditions, treatments. Maintaining accurate and detailed medical records, documenting patient encounters, test results, and treatment. Collaborating with other healthcare professionals, such as nurses, specialists. Conducting patient follow-up, Completing administrative duties, scheduling appointments, handling prescription refills, and managing referrals to specialists. Providing initial assessment and care for patients in emergency situations. Engaging in ongoing professional development activities, such as attending medical conferences.
Skills
• Microsoft word, office and outlook
Zoho office and Zoho finance
Familiar with customer relationship management system Connex, Primo and Omvia
Powerpoint
Trainer
ielts
customer service management
problem solver
team player
Education
Education level : Bachelor
- econet wireless OmniContact
- Since 06.2019
- Handling incoming calls from customers seeking assistance, information, or support. Responding to Emails and Live Chats, Offering product and service information ,Identifying problems, investigating issues, and providing solutions to customer complaints or technical difficulties. Assisting customers with placing orders, tracking shipments, processing returns, and handling any transaction-related inquiries. Updating customer information, processing changes, and addressing account-related concerns. Knowing when to escalate more challenging or unresolved issues to supervisors or specialized support teams for further assistance. Maintaining Records, logging customer inquiries, resolutions, and follow-up actions taken. Adhering to Policies and Procedures, Professional Communication
customer services representatives
- University of zimbabwe
- 06.2013 - 11.2013
- Medication Dispensing,Dispensing prescription medications accurately and efficiently under the supervision of a registered pharmacy. Patient Assistance Managing and maintaining the inventory of medications. Data Entry and Record-Keeping Processing payments for prescriptions, over-the-counter products, and other pharmacy services. Assisting with Prescription Transfers, proper storage of medications and disposal of expired products. Assisting with Administrative Tasks support to the pharmacy team, such as answering phone calls, scheduling appointments, filing paperwork, and managing incoming and outgoing correspondence. Educating patients on taking medications correctly, potential side effects, drug interactions. Adhering to Regulatory Guidelines Following all relevant laws, regulations, pharmacy practice, HIPAA.
Pharmacy dispensary
- omni contact
- Since 12.2023
- Creating and updating training materials such as manuals, presentations, and simulations to ensure that training content is relevant and up-to-date. Facilitating training sessions, whether in-person or virtually. Providing Product and Process Training. Educating agents on products, services, policies, procedures, and effectively handle customer inquiries and issues. Delivering Soft Skills Training, Teaching essential customer service skills such as active listening, empathy, conflict resolution, and effective communication techniques. Organizing role-playing scenarios and simulation exercises to help agents practice handling different types of customer. Monitoring Trainee Progress Assessing trainee performance, providing feedback, and identifying areas for improvement to ensure that agents are prepared for their roles. Conducting evaluations, knowledge retention after training sessions. Continuous Learning and Development Working closely with contact center operations managers to address training needs, enhance performance, and align training initiatives with business objectives. Feedback and Improvement, Assisting with the implementation of new technologies, processes, or initiatives by preparing agents through effective training programs.
training and coaching
Key Skills
- Customer Relationship
- Surgery
- WORD
- team player
- problem solver
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : Harare - International
- Place of residence : Harare
- Accepted employment type : Permanent contract - Fixed-term contract - Internship - Cooperative Education Program
- Last updated : 25.06.2024
- Total views CV : 114
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