CV Profile No.36477

Experience in the following industries :

• Banking, insurance, finance

Professional experience

• POS TECHNICIAN, IS SYSTEMS ANALYSTS
• Steward Bank
• Since 07.2018
• WORK EXPERIENCE STEWARD BANK Technology Services Department Position: IS Operations Analyst Trainee Period: 11 July 2020 till now Duties /Responsibilities  Second level end user systems support   System diagnosis and monitoring  System analysis and evaluation  Start of day processes Position: Point of Sale (POS) Machine Technician Period: July 2018- 10 July 2020 Duties/Responsibilities  Provide onsite and remote support for POS including training, configuration and monitoring.  Troubleshoot, diagnose and repair software faults.  Document, prioritize and follow up on all support tickets.  Train Customers all aspects of POS systems when necessary.  Provide on call technical support and troubleshooting.  Maintain working relationships with clients and partners. ZIMBABWE NEWSPAPERS 1980 LIMITED (HEAD OFFICE) Innovation Business Research and Development Department Position: Intern Period: September 2015- July 2016

• Intern
• Zimpapers Zimbabwe Ltd
• 09.2015 - 07.2016
• ZIMBABWE NEWSPAPERS 1980 LIMITED (HEAD OFFICE) Innovation Business Research and Development Department Position: Intern Period: September 2015- July 2016 Duties/Responsibilities 1. Business Development and Innovation  Proposals and concept development of new products and markets  Preparation of business plans, budgets and Gantt charts of new projects  Redesigning or repackaging of existing product and services 2. Market Research Studies  Product performance evaluation studies  Customer satisfaction studies  Feasibility studies  Focus group discussions  Data capturing and analysis  Questionnaire designing 3. Intelligence Gathering  Gathering market/competitor intelligence for all the divisions  Interpretation of market trends and statistics both local and international 4. Sales and Marketing  Recommending strategies and initiatives of sales growth to the Sales and Marketing Managers  Reviewing performance of the group’s individual products and the overall performance of the SBUs

• Applications Support Engineer
• Champions Insurance
• Since 06.2022
• Systems monitoring, troubleshooting and maintenance. Deployment of softwares, QATs and UATs. Network Monitoring and Infrastructure Support