CV Profile No.45057

Experience in the following industries :

• Banking, insurance, finance
• Distribution, selling, wholesale
• Government services
• Marketing, communication, media
• Services other

Professional experience

• E COMMERCE MANAGER
• ZIMPOST
• Since 12.2020
• - Drive significant growth in website traffic and sales through effective marketing strategies and campaigns. - Optimize the website for user experience and functionality, collaborating with web developers to make the necessary changes. - Maintain a tight control over the e-commerce budget, allocating resources wisely to maximize return on investment. - Monitor the competitive landscape closely, analyzing competitor strategies and implementing effective countermeasures. - Cultivate relationships with industry partners and vendors to secure the best possible deals and ensure the availability and timely delivery of products. - Monitor and analyze key metrics to evaluate the effectiveness of e-commerce initiatives and make necessary adjustments

• Administration and Finance Clerk
• Zimpost
• 10.2017 - 08.2018
• - Processed mail and captured transactions for unautomated offices, promoting efficiency and accuracy. - Coordinated mail and maintained the integrity of the postal system, ensuring the delivery of all packages. - Obtained and processed monthly time sheets and contract forms, promoting timely and accurate employee payments. - Compiled income and expenditure accounts, providing management with accurate and timely financial information.

• Administration and Finance Clerk
• Zimpost
• 05.2017 - 08.2018
• - Processed mail and captured transactions for unautomated offices, promoting efficiency and accuracy. - Coordinated mail and maintained the integrity of the postal system, ensuring the delivery of all packages. - Obtained and processed monthly time sheets and contract forms, promoting timely and accurate employee payments. - Compiled income and expenditure accounts, providing management with accurate and timely financial information.

• Community Information Centre Agent
• Zimpost
• 05.2017 - 09.2017
• - Effectively conducted computer appreciation training at the district community information centre and training centre, ensuring that participants were equipped with the knowledge and skills to effectively use computers and the internet. - Rigorously checked the functionality of the systems at the community information centre, quickly identifying and resolving any issues to ensure smooth operations and a positive user experience. - Established strong relationships with consumers of community information centre services, listening to and responding to their feedback and complaints to enhance their satisfaction. - Conducted consumer awareness campaigns on the benefits and services provided by the community information centre, driving increased usage and adoption of the centre's services. - Accurately reported consumer feedback and complaints to head office, ensuring that any issues were addressed and resolved in a timely manner. - Effectively managed the district community information centre, ensuring that it was well-maintained and had the resources it needed to operate effectively.

• Teacher
• St Josephs High School
• 01.2015 - 04.2016
• - Developed and delivered a curriculum that effectively taught O and A Level Business Studies students the concepts and skills they needed to succeed in business. - Created and implemented a comprehensive curriculum for ZJC and O Level Home Economics, covering topics such as fashion and fabrics and home management. - Developed and delivered ZJC Geography and Shona lessons that expanded students' knowledge and understanding of their world and their culture.

• Customer Service Representative
• Standard Chartered Bank
• 08.2007 - 10.2008
• - Efficiently and effectively responded to all customer inquiries about banking products and services, providing accurate and helpful information. - Proactively suggested new banking products to customers, demonstrating a thorough knowledge of the available products and services. - Consistently provided accurate and up-to-date information on account status and balances, ensuring that custom to employers had the information they needed to make informed decisions. - Respected and protected customer confidentiality, ensuring that only authorized individuals had access to sensitive information, maintaining the bank's high standards of integrity and compliance.

• Teller, Back Office and Customer Services Clerk
• Standard Chartered Bank
• 04.2007 - 07.2007
• - Assisted customers with deposits, account opening and closing, and withdrawals, providing a high level of customer service. - Responded promptly and effectively to all customer queries and inquiries, demonstrating excellent communication and problem-solving skills. - Handled foreign currency transactions accurately and efficiently, demonstrating in-depth knowledge of foreign exchange regulations. - Processed special requests such as account closure and stop orders, ensuring that all requests were completed in a timely and accurate manner. - Provided bank statements to customers upon request, ensuring that they had access to the information that they needed to make informed decisions about their finances. - Loaded cash into the branch ATM and performed regular maintenance and balancing, ensuring that the ATM was always functioning properly and had sufficient cash for customers

• Administration and Data Capture Clerk
• Agricultural Bank of Zimbabwe
• 12.2005 - 03.2007
• - Diligently interviewed customers and verified their personal and financial information, ensuring that all loan applications were complete and accurate. - Accurately and efficiently assessed the creditworthiness of individuals and businesses, making sound and informed decisions based on credit history and other financial information. - Thoroughly examined documents to identify missing or incomplete information, promptly obtaining any additional information required. - Consistently entered teller transactions into the Globus system, ensuring the accuracy and complete accuracy of all data entered. - Regularly balanced office suspense accounts, promptly addressing any discrepancies or errors.

• Enquiries Clerk
• Agricultural Bank of Zimbabwe
• 12.2004 - 11.2005
• - Thoroughly and knowledgeably informed customers about the bank's products and services, answering all questions and addressing any concerns. - Consistently responded to all customer inquiries promptly and accurately, demonstrating exceptional customer service skills and knowledge. - Proactively identified and addressed customer challenges and complaints, ensuring a positive and successful banking experience

• Teller
• Agricultural Bank of Zimbabwe
• 06.2004 - 11.2004
• - Meticulously processed, saved, and checked account transactions, ensuring accuracy and timeliness. - Thoroughly resolved and troubleshot customer issues, addressing concerns and answering questions in a professional and friendly manner. - Diligently followed all security policies and procedures, maintaining the highest standards of confidentiality and safety. - Accurately recorded and uploaded transaction data using the Globus system, ensuring the integrity of the data