CV Profile No.48343

Experience in the following industries :

• Banking, insurance, finance
• IT, software engineering, Internet
• Transport, logistics, postal services

Professional experience

• Information Technology Support Engineer
• DentalHQ
• Since 01.2022
• ⦿ Managing online payments through Stripe. ⦿ Fixing errors and bugs. ⦿ Assisting over 700 Dental Offices with issues that they face within the DentalHQ platform. ⦿ Offering solutions that meet the needs of the client. ⦿ Maintaining good client relations. ⦿ Providing software application support under the supervision of the Senior Engineer. ⦿ Performing analyses on the DentalHQ application functionality and suggesting improvements. ⦿ Ensuring effective front-end and back-end functionality of the application. ⦿ Consulting with the software development team, internal users, and clients to improve application performance. ⦿ Managing code migration across environments to ensure continued and synchronized functionality. ⦿ Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer. ⦿ Keeping a record of configuration changes and scheduling application updates. ⦿ Documenting processes and monitoring application performance metrics. ⦿ Providing front-end support to clients and colleagues in other departments.

• ICT Officer
• Creative Element
• 01.2021 - 12.2021
• ⦿ Managed the overall technology infrastructure for the Organization including planning, implementation, and management of the software applications and hardware infrastructure that support operations, liaising as relevant with technology service providers. ⦿ Proposed design improvements to the Organization’s ICT architecture and work with the ICT Business Partner to integrate requirements into the ICT strategic framework. ⦿ Supported and contributed to IT-related tasks and projects through the implementation of appropriate technologies and solutions.

• ICT Support Technician
• Afro-Ideal Logistics
• 01.2020 - 12.2020
• ⦿Analysing business requests and using sound judgment to identify solutions to meet business requirements. ⦿ Installing, configuring, testing and troubleshooting IT hardware and software. ⦿ Resolving issues related to usability, customisation and connectivity. ⦿ Receiving, checking and processing purchase requests and verifying incoming and outgoing goods against records. ⦿ Creating and maintaining records with a strict degree of accuracy. ⦿ Building and maintaining effective stakeholder relationships, including representing the work area at internal and external meetings.