CV Profile No.59718

Experience in the following industries :

• IT, software engineering, Internet
• Telecom

Professional experience

• IT Graduate Trainee
• Macdonald Bricks
• Since 01.2023
• In my experience, I have provided technical support for hardware, software, and network issues, resolving them efficiently. I have assisted with computer setup, software installation, and system configuration. Managing and maintaining the enterprise network, I have conducted root cause analysis and implemented preventive measures. I have also managed computer systems, servers, and network infrastructure for stability and security. Implementing security measures, including user access controls and antivirus protection, has been a priority. I have created and updated documentation, assisted in IT asset management, and set up accounts for new users. Additionally, I have managed pricing updates, credit limit increases, and communicated cybersecurity best practices to employees.

• IT Assistant
• Insource Solutions
• 01.2021 - 10.2022
• Throughout my experience, I have provided prompt and effective technical support and assistance to both employees and clients, addressing hardware, software, and network-related issues. I have played a crucial role in the installation, configuration, and maintenance of computer systems, servers, and network infrastructure for the company and its clients. Supporting the deployment of software applications and updates has been a priority, ensuring their proper functioning and compatibility with existing systems. I have also conducted hardware and software inventory management, accurately tracking and documenting ICT assets for the company and clients. Additionally, I have assisted in user training sessions, helping employees and clients become proficient in utilizing ICT systems and applications. By contributing to their productivity and skill development, I have played a vital role in enhancing their overall efficiency.

• IT Intern
• Mpilo Central Hospital
• 01.2020 - 12.2020
• I have provided technical support and assistance to a diverse range of end-users, troubleshooting hardware, software, and network issues promptly and effectively. Within a hospital setting, I have supported the staff in ensuring smooth operations by addressing their hardware and software concerns. Additionally, I have played a vital role in the maintenance and management of a significant IT infrastructure, including numerous computer systems, servers, and network infrastructure. Routine updates and performance monitoring have been integral to optimizing functionality. Through user training sessions, I have contributed to the skill development of hospital staff members, enabling them to utilize IT systems and applications efficiently. Furthermore, I have implemented robust data security measures, including access controls, data backups, and antivirus protection, to safeguard the confidentiality and integrity of sensitive patient information. Lastly, my involvement in creating technical documentation has facilitated knowledge sharing within the IT department, ensuring smooth operations and efficient troubleshooting.