CV Profile No.64022

Experience in the following industries :

• Call centers, hotlines
• IT, software engineering, Internet
• Industry, production, manufacturing and other
• Marketing, communication, media

Professional experience

• Sales Agent
• Youpro Contact
• 11.2021 - 06.2022
• - Marketing & cold-calling UK contacts on behalf of Housing Disrepair solicitors. - Marketing & cold-calling UK contacts on behalf of Debt Companies. - Handling inbound calls and referring them to the appropriate agents.

• IT Technician
• ZHD Consulting
• 08.2020 - 04.2021
• Installing Windows & Mac Operating Systems, anti-viruses & other required software for different clientele. - Troubleshooting & repairing laptops, desktops & printers. - Using Microsoft Active Directory to monitor & maintain computer systems for Punchbowl Quality Products. - Handling SAGE Pastel queries for Health Practitioners Association & escalating to their SAGE provider where necessary. - Conducting quarterly preventive maintenance i.e. disassembly and cleanup of desktops, printers & monitors for clients. - Using SCANPST to repair Microsoft Outlook inboxes (missing emails, non- updating mailboxes etc.)

• IT Technician
• Zimbabwe Leaf Tobacco
• 05.2023 - 03.2024
• Data Privacy: User credential management via Active Directory • Hardware maintenance: Repairing faulty printers, desktops & laptops. • Setting up wireless access points & LAN. • Running, tracing & replacing faulty network cables for factory plant, warehouses, or auction floors. • Email troubleshooting. • Configuring & troubleshooting wireless scanners. I have hands on experience from working on HP and OKI printers from my time at Zimbabwe Leaf Tobacco. I would install maintenance kits and perform repairs or salvage parts where possible, for example swapping out the motherboards of HP MFP M725s that had been hit by power surges & reinstalling the firmware. I am also skilled at repair and maintenance of computer hardware. I am capable of running and terminating network cables as well as setting up CISCO access points. I am well versed in Microsoft Windows systems, mainly Active Directory, PowerShell/CMD and know my way around various applications and services available for the system.