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- Last name : ********
- First name : ********
- Phone : +26***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- IT, new technologies
- Marketing, communication
Professional experience
Experience in the following industries :
- IT, software engineering, Internet
- Telecom
Professional experience
- Helpdesk Administrator / IT Technician
- The Grain Marketing Board
- Since 06.2022
- Creating users in the employee Database and training, assisting user how to use the Main database (SAP) Assigning writes and maintaining user errors in the system Troubleshooting Database issues Physical and Remote I.T Helpdesk across the group Phone Support troubleshooting and Debugging Installed 120+ new PC workstations and laptops with Windows 10 and MS Office 365. Achieved zero downtime through cloud data redundancy during changeover. Microsoft 365(outlook) support Resolved 20+ trouble tickets per day through efficient triaging of problems Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions. Performed 100+ successful hardware and software repairs per week. Reduced downtime for 300+ machines by 22% by scheduling and performing regular maintenance of hardware and software. Implemented new network security system using VPNs and Cisco PIX firewall to connect both brick-and-mortar and remote employees. Doing routine data backups Acquiring and ensuring all software subscriptions are up to date Assist in drafting IT department budgets, IT Objectives, IT risks assessment well as I.T reports, setting up and administering user accounts
Skills
Drafting, research, reviewing, analytical and leadership skills, excellent communication and presentation skills. Innovative problem-solving skills, interpersonal and time management skills, resourceful, hardworking and reliable. Ability to manage several tasks simultaneously under pressure and consistently meet deadline, self-motivation, networking and liaison skills, planning and attention to detail skills, team building, policy development skills.
Education
Education level : HND
- University Of Zimbabwe
- 08.2017 - 02.2021
- Mainly acquired knowledge on how to develop / create and also maintain Information and Technology systems , this includes software development, management and maintenance. End user support and administration training where l acquired troubleshooting skills alongside communication skills to assist any and every user to maximize work flow. Training on Models which encompassed hardware repair training and networking be it router configuration , base backups and Startup to say the least
Applied Information and Technology Software Engineering
Key Skills
- SAPGUI
- SAP MANAGEMENT
- HTML
- JAVASCRIPT
- CSS
- UML
- Microsoft Pack
- BIG DATA
- WEBDEV
Languages
- English
- Native
More information
- Availability : immediately
- Geographical flexibility : Bulawayo - Harare - Manicaland - Mashonaland Central - Mashonaland East - Mashonaland West - Masvingo - Matabeleland North - Matabeleland South - Midlands
- Place of residence : Harare
- Accepted employment type : Permanent contract - Fixed-term contract
- Last updated : 01.02.2023
- Total views CV : 82
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I have skills in data analysis, covering PowerBi, Tableau, excel and python.