CV Profile No.75605

Experience in the following industries :

• Associative activities
• Food-processing industry
• Secretarial work
• Social, public and human services
• Tourism, leisure activities

Professional experience

• Executive Assistant to CEO
• Addy and Mark Consulting Service
• Since 06.2019
• Implemented and monitored administrative strategies for Addy and Mark Consulting Service and its clients, ensuring efficient and effective operations. Conducted client interviews to determine specific needs and requirements, tailoring services to meet individual client objectives. Collaborated with the brand and media team to develop comprehensive branding and marketing strategies for the company and its clients, resulting in increased brand visibility and customer engagement. Wrote SEO articles for the company's blog website, focusing on micro-business topics, driving organic traffic and improving search engine rankings. Created engaging and informative live training videos for the company's Thinkific channel, YouTube channel, and website, providing valuable educational content to clients and enhancing brand credibility. Maintained consistent formatting and style in all written materials, ensuring clarity and professionalism. Proofread all content and materials to eliminate errors and ensure accuracy and quality. Demonstrated strong communication skills, effectively conveying information and ideas to clients and team members.

• Property Manager
• Smartlist Real Estate
• 06.2022 - 06.2023
• Successfully marketed rental properties through a combination of internet and traditional methods, resulting in high occupancy rates and minimal vacancy periods. Conducted thorough vetting of new tenant applications, ensuring the selection of suitable and reliable tenants for the properties. Maintained effective communication channels with both landlords and tenants, promptly addressing any concerns or issues to ensure a positive rental experience for all parties involved. Implemented efficient record-keeping systems, ensuring up-to-date and accurate documentation of all property- related documents and financial transactions. Proactively managed property maintenance, coordinating repairs and maintenance tasks to ensure properties were well-maintained and in compliance with safety and regulatory standards. Consistently provided exceptional customer service, promptly addressing tenant inquiries and resolving any issues in a professional and satisfactory manner. Ensured compliance with all relevant laws and regulations pertaining to property management, maintaining a thorough understanding of legal requirements and obligations. Diligently proofread all documentation and financial records, ensuring accuracy and completeness.

• Administrative Manager
• Jiwe Holdings
• 12.2008 - 09.2018
• Oversaw all administrative functions, including minute-taking, travel and visa arrangements for executives, and general office management, ensuring smooth and efficient operations. Managed customer-related issues for properties being sold, providing excellent customer service and assisting with the preparation of sale agreements for the legal office. Supervised a team of 11 employees, handling all HR matters, including recruitment, training, and performance management. Assisted in project-related construction for a subsidiary company, managing budgets, providing on-site supervision, and submitting comprehensive reports during and after project completion. Implemented and monitored business management systems, optimizing day-to-day operations and improving overall efficiency. Successfully implemented a database management system for sales and marketing, facilitating easier retrieval of information and data related to properties and clients. Managed all company property matters for the holding company and its subsidiaries, ensuring proper maintenance and utilization of assets. Maintained clear and concise documentation, ensuring accurate record-keeping and easy access to important information.

• Invigilator (part-time position)
• British Council Zimbabwe
• 04.2017 - 03.2019
• Played a crucial role as part of a team responsible for setting up exam venues in accordance with exam board regulations, ensuring a smooth and organized testing environment. Distributed and collected exam papers, strictly adhering to board regulations and maintaining the integrity of the examination process. Monitored candidates during exams to ensure compliance with exam regulations, maintaining a fair and secure testing environment. Assisted with ad hoc back-office duties as needed, demonstrating flexibility and adaptability in supporting the overall operations of the organization. Maintained clear and effective communication with team members and candidates, ensuring a thorough understanding of exam procedures and regulations. Consistently followed a professional and customer-focused approach, avoiding industry-specific jargon and providing clear instructions to candidates. Diligently proofread all official documentation and reports, ensuring accuracy and adherence to exam board guidelines. Demonstrated strong attention to detail and organizational skills, ensuring the smooth execution of exam procedures and maintaining a high level of professionalism.