CV Profile No.83012

Experience in the following industries :

• Hotel business, catering
• Secretarial work
• Tourism, leisure activities

Professional experience

• General Manager
• Lusaka Backpackers & Lodge
• 07.2021 - 04.2022
• •In charge of all financial decisions related to the running of the business. •Approved financial requests from the FnB, Bar, Housekeeping & Maintenance Departments. •Ensured all staff’s medical aid was up to date as well as all medical examinations. •Provided staff training. •Improved accommodation sales by creating marketing strategies. •Improved bar and restaurant sales by 20% by introducing concerts and events and adding new and more inclusive items to the menu. •Cut down laundry costs by purchasing our own machinery and changed cleaning product suppliers. •Procured required supplies for all departments. •Guaranteed all salaries were paid on time including payslips given. •Confirmed all staff were provided with means to get home safely. •Introduced team building activities which improved staff morale. •Introduced new activities and safaris to draw in new clientele. •Set up connections with tour operators within Southern Africa to expand activity and tour options for clientele. •Booked flights for clientele. •Proficient with Opera&Amadeus.

• Office Manager
• Mulobezi Holdings
• 06.2019 - 05.2021
• Set up Payroll for as well as PAYE for all Employees. •Secured on time payment of salaries as well as issuance of payslips. •Renewed and applied for company licenses. •Logged in daily company financial transactions to aid in the monthly account generation •Acquired all construction materials were ordered and delivered on time. •Legal representative for formal paperwork.

• Reservations Supervisor
• Jollyboys Backpackers & Lodge
• 11.2016 - 03.2019
• •Facilitated all correspondence between clientele and company regarding accommodation and activities & where need be organized special medical requirement. •Created custom itinerary for safari & activity tours •Verified all travel itinerary was up to date. •Point of contact with notifying clientele on visa requirements and cross border information. •Took part in catalogued activities and was thus able to properly advise clientele on queries and information regarding regional and international activities and safari. •Booked Airport pick ups, drop offs and facilitated cross border pick ups as well as drop offs. •Link between the smooth running of the FnB, Housekeeping and Maintenance & Transportation departments. •Processed virtual card & online payments as well as followed up on bank transfers. •Proficient with Cloudbeds, Expedia, HostelWorld.