CV Profile No.83840

Experience in the following industries :

• Consumer goods
• Distribution, selling, wholesale
• Hotel business, catering
• Marketing, communication, media
• Tourism, leisure activities

Professional experience

• Sales and Marketing Executive
• Elgiboh Travel Agency & Tours
• 03.2016 - 05.2022
• - Developed and implemented marketing campaigns for both the Travel Agency and the Lodge - Designed and managed marketing tools relevant for each season throughout the year. - Preparations of annual budgets for the sales & marketing department - Timely responded and addressed issues and complaints raised by customers - Handled preparations and participated at local tourism exhibitions - Represented the southern region at the KZN Tourism Academy 2019 in Durban, South Africa - Designed customer feedback questionnaires that would be used to improve on customer satisfaction - Generated and maintained an up to date customer data base for the purpose of customer segmentation and following trends of our products consumption. - Directly involved in the recruitment and appraisals of the sales staff.

• Marketing Executive
• LED Travel & Tours
• 04.2012 - 02.2016
• - Compiled and updated the customer database. - Preparation of vehicle rental agreements with customers. - Made arrangements for transport, accommodation, tours, and activities for booked customers. - Made alternative arrangements for customers who would have their trips interrupted by unforeseen issues. - Dealt with customer complaints in an efficient and diplomatic manner. - Gathered marketing intelligence to improve company competitiveness. - Organized and participated in exhibitions and trade shows - Preparations of annual marketing plans and budgets for the branch office. - Produced weekly reports for all trade and direct activities. - Monthly Sales and Marketing Report Writing.