CV Profile No.85749

Experience in the following industries :

• Call centers, hotlines
• Marketing, communication, media
• Secretarial work
• Services other
• Telecom

Professional experience

• Brand Ambassador
• Netone
• 06.2017 - 06.2019
• Netone is the second largest telecommunication company in Zimbabwe. Responding to all live customer queries immediately with 24-hour resolution times Reporting issues to management within 24 hours, Process returns and exchanges using POS systems Meeting and exceeding monthly KPIs as well as monthly quota

• Sales Representative
• Sole 4 Soul
• 10.2019 - 04.2021
• Sole 4 Soul is a niche business that focuses on female footwear also expandiing into both male and children footwear Answers customer's questions about merchandise. Assisting customers with purchase decisions. Retrieving merchandise from sales floor, stock room, or other inventory locations; places special orders Identifying Customers needs, making suggestions, keeping records, stocking shelves, preventing theft, and keeping the premises clean.

• Customer Service Representative
• OmniContact BPO International
• Since 04.2021
• In a 24/7 and 365-days call center, assisted over 100 customers daily by generating actual leads on sales campaigns, booking appointments , answering questions and resolving complaints Maintained a monthly customer satisfaction rating of 95% or higher By adapting communication style to each customer, improved average talk time by 10% Achieved one-call resolution 90% of the time, exceeding the center's goal of 85%