CV Profile No.87778

Experience in the following industries :

• Consumer goods
• IT, software engineering, Internet
• Industry, production, manufacturing and other
• Telecom

Professional experience

• Business Development Manager
• FIGJAM
• Since 09.2023
• Finding new business prospects and new markets, identifying new potential markets for products, profit development and revenue streams in South and East African territory. Development and management of client relationships, identifying and responding to client’s needs, identifying business opportunities externally and internally. Product pipeline management and driving the adoption of products in new and existing accounts. Participating in defining of the product scope, limitations and drawing the go to market strategy in relation to the company’s strategic goals and periodically evaluating the impact of the system on business operations. Coordinating collaborative requirements-gathering meetings with key stakeholders and drawing use scenarios to give recommendations for the product development strategy. Group performance report generation and data presentation to management.

• Customer Success Manager
• FIGJAM
• 01.2022 - 08.2023
• Team lead, Customer Experience department. Regular communication with customers, ensuring customer happiness, creating awareness and growth through upsell and cross-sell opportunities and new tools/features. Understanding the customer’s needs through collecting and analyzing data and CS metrics and pro-actively orchestrating the customer’s journey with the goal to ensure customer health. Ensuring successful client onboarding, account set-up, creating training material, coordinating, and conducting training webinars. Gathering client-specific reporting requirements and facilitating the generation of accurate reporting dashboards. Facilitating the integration process between the Sales Force Automation platform and customer’s ERP Successfully achieved a revenue growth rate of 23% in 2023 at FIGJAM and was promoted to Business Development Manager

• Key Account Manager
• Axis Solutions
• 04.2020 - 12.2021
• Managing the company’s key customer relationships to build long-term strategic partnerships within assigned business portfolio.      Assistant Head of Sales and product manager for Aximos and Mobile Computing solutions. Sales pipeline development and driving the adoption of IT solutions in new and existing accounts. Analyzing latest technological market trends, conducting industry analyses, competitor analyses and preparing forecasts which speak into the development of effective product sales strategy. Preparation of tender submissions, compiling tender queries and responses for the tender request. Grew revenue of Zebra Mobile computing solutions from $40k to $850k in 2 years