CV Profile No.89023

Experience in the following industries :

• Call centers, hotlines
• Telecom

Professional experience

• customer service representative/sales and marketing
• WIREMIT
• 10.2021 - 12.2023
• As a Customer Service/Sales and Marketing Assistant at [Monetary Company], I gained valuable experience in a fast-paced financial environment. My primary responsibilities included processing money transfers, responding to customer inquiries, and ensuring compliance and security protocols were met. I successfully handled customer transactions, ensuring accuracy and efficiency in processing money transfers, while providing exceptional customer service through various channels (phone, email, in-person). I responded to customer inquiries, resolving issues promptly and professionally, and escalated complex matters to senior management when necessary. Additionally, I assisted in sales and marketing efforts, identifying opportunities to upsell and cross-sell products, and developed targeted marketing campaigns to drive business growth. I maintained up-to-date knowledge of industry regulations and ensured adherence to compliance and security standards, mitigating potential risks. Through this role, I developed strong communication and problem-solving skills, with the ability to work under pressure and maintain attention to detail. I am confident in my ability to apply my skills and experience to a new challenge.

• Customer service representative
• Ecocash Holdings Ltd
• 10.2020 - 10.2021
• As a Customer Service Representative/Call Center Agent at [Technology Group], I provided exceptional support to clients utilizing cutting-edge digital and financial technologies. I handled a high volume of inbound calls, emails, and chats, resolving technical issues, addressing product inquiries, and troubleshooting software problems. I leveraged my technical expertise to assist clients with product setup, configuration, and optimization, ensuring seamless integration with their existing systems. I also addressed billing and payment concerns, processed transactions, and provided account updates. Collaborating with internal teams, including sales, product development, and IT, I ensured timely resolution of complex issues, escalating critical matters to senior management when necessary. I consistently met or exceeded key performance indicators (KPIs), including first-call resolution, customer satisfaction, and net promoter scores. Through this role, I developed strong technical, communication, and problem-solving skills, with the ability to work in a fast-paced environment and adapt to new technologies and processes. I am confident in my ability to apply my skills and experience to drive customer satisfaction and business growth in a similar technology-driven organization.