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CV Profile No.94874

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Profile updated on 21.10.2024

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  • Last name : ********
  • First name : ********
  • Phone : +26***********
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  • Date of birth : **.**.****
  • Nationality : ********
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  • Attached CV : cv
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Profile details

Job category searched

  • Health and social professions

Professional experience

Experience in the following industries :

  • Social, public and human services

Professional experience

  • Customer Service Representative
  • Hammer and Tongues
  • 02.2022 - 04.2024
  • • Reduced customer issues by 23% via proactive outreach and effective problem-solving techniques • Achieved a customer satisfaction score of 95%, exceeding department average by 10% • Utilizing knowledge base and troubleshooting skills to resolve technical issues • Integrated CRM software to track and resolve tickets, saving 15% in resolution time • Answering customer inquiries via phone, email, chat, or in-person • Developed a best practice guide, leading to a 30% decrease in onboarding time for new hires • Competed more than 250 customer interactions per week with a resolution rate exceeding 90%

Skills

Good communication skills Good problem solving skills Team player

Education

Education level : Bachelor

    Bachelor of Science Honors Degree in Social Work

  • Women’s University in Africa
  • 09.2019 - 11.2022

Key Skills

  • Customer Management
  • Social Work

Languages

    • English
    • Fluent

More information

  • Availability : immediately
  • Geographical flexibility : Harare - International
  • Place of residence : Harare
  • Accepted employment type : Permanent contract - Fixed-term contract
  • Last updated : 21.10.2024
  • Total views CV : 10

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  • Education: Bachelor

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    • Women's University, Africa
    • 06.2020 - 12.2023
  • Languages: English (fluent) & Swahili (fluent)
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