CV Profile No.82004

Experience in the following industries :

• Call centers, hotlines
• Cleaning, security, surveillance
• IT, software engineering, Internet
• Pharmaceutical industry
• Telecom

Professional experience

• IT Intern
• Rainbow Tourism Group
• 09.2021 - 02.2022
• Student on attachment (Work Related Learning) September 2021 – February 2022 • Receiving, logging and dispatching equipment to/from stations referred for repair. • Giving assistance, such as by way of procedural documentation and pertinent reports. • Setting up new user's accounts and profiles and dealing with password issues • Maintain a high degree of first-time resolution for all support queries and adhere to all service management principles as directed. • Hardware repairs and software installations • First line user support (Helpdesk) • Troubleshoot and make recommendations on the backups schedule, software, and the computing environment. • Diagnosing and fixing hardware or software issues, as well as resolving system and network issues. • Carry out remote troubleshooting using suitable queries and diagnostic techniques, then escalate unresolved issues to the next tier of support personnel.

• IT Technician
• Craft Solutions Zimbabwe
• 01.2021 - 09.2021
• IT Technician January 2021 – September 2021 • Designing Local Area Networks and Wide Area Networks • Setting and Configuring POS Terminals and servers • Installing and Configuring POS infrastructure • Setting up Database and troubleshooting database errors • Computer hardware and software repair and maintenance • Customer training and Support