CV Profile No.96878

Experience in the following industries :

• Call centers, hotlines
• IT, software engineering, Internet
• Marketing, communication, media
• Secretarial work
• Services other

Professional experience

• ICT/ FRONT OFFICE INTERN
• MATHIRA WATER AND SANITATION CO
• 11.2023 - 10.2024
• As an ICT/Front Office Intern at Mathira Water and Sanitation Company (MAWASCO), I have taken on a dual role that combines both technical and administrative responsibilities. In my ICT capacity, I support the IT department with troubleshooting hardware and software issues, managing network systems, and ensuring smooth day-to-day technical operations. I also assist in data management, setting up user accounts, and providing technical support to staff. On the front office side, I handle customer inquiries, manage appointment bookings, maintain client records, and ensure efficient office operations. I am responsible for directing clients, managing incoming calls, and performing clerical duties such as filing, record keeping, and correspondence. My role allows me to bridge technical and administrative functions, contributing to both internal efficiency and positive customer experiences.

• ICT ATTACHEE
• KIRIRI WOMENS UNIVERSITY
• 09.2022 - 12.2022
• As an ICT attaché at Kiriri, I gained hands-on experience in supporting IT operations, including troubleshooting hardware and software issues, setting up and maintaining computer systems, and assisting with network administration. My responsibilities involved providing technical support to users, managing data backups, and ensuring the security and efficiency of IT infrastructure. I also assisted in installing and updating software applications, contributing to the smooth running of daily technical operations within the organization

• PROMO JOBS ON PARTTIME BASIS
• AGENCY 63
• Since 09.2024
• I have experience working part-time in promotional roles, where I engage with customers to promote products and services, create brand awareness, and drive sales. My responsibilities include setting up promotional displays, distributing marketing materials, and providing product demonstrations. I am skilled at interacting with diverse audiences, communicating key messages effectively, and delivering excellent customer service to enhance brand visibility and engagement.