CV Profile No.84491

Experience in the following industries :

• Call centers, hotlines
• Edition, printing
• Event, receptionist
• Government services
• Temporary work, recruitment

Professional experience

• customer care representative
• NetOne
• 11.2019 - 03.2022
• As a customer care representative l responded to customer inquiries and resolved issues via phone, email, and chat, ensuring timely and effective solutions, Provided exceptional customer service, actively listening to concerns and addressing them with empathy and professionalism, Resolved customer complaints and concerns in a fair and satisfactory manner, resulting in high customer satisfaction ratings, Utilized problem-solving skills to troubleshoot and resolve complex customer issues, collaborating with internal teams as needed. Consistently met or exceeded customer service metrics, including first-call resolution, customer satisfaction, and response time.

• Projects Officer
• IDCZ
• Since 03.2022
• Support project managers in developing project plans, timelines, and budgets. Coordinate project activities, including scheduling meetings, workshops, and events. Communicate with stakeholders, including project team members, sponsors, and external partners Identify and mitigate project risks and issues, monitor project progress, identify delays, and develop recovery plans, maintain project documentation, including project plans, reports, and minutes and ensure compliance with organizational policies, procedures, and standards.